Contact Us

A person reads every message. We're a small operation, not a support queue, so you're not going to get a ticket number and silence.

01 Hours

We read and answer email Monday to Friday, 9:00 AM – 5:00 PM Eastern (UTC−5, or UTC−4 during daylight saving). Messages sent evenings, weekends, or on US public holidays are picked up the next business day. The 5:00 PM Eastern cutoff is the same one that decides whether an order ships that day — see Shipping.

02 Orders, Shipping & Returns

Email hello@jumpstatic.tv for anything about an order: where it is, a size that didn't fit, something that arrived damaged, or a product question before you buy. We reply within two business days, usually sooner.

Include your order number and, for anything damaged or wrong, a photo. It saves a round trip.

03 Privacy & Data Requests

Email privacy@jumpstatic.tv to access, correct, or delete your data, or to ask what we hold. We respond within 30 days. The Privacy Policy covers what we collect and why.

04 By Mail

Written correspondence, legal notices, and authorized returns go to the address at the bottom of this page. Please email before shipping anything back — unauthorized returns may not be processed. See the Returns Policy.

05 Before You Write

These answer most of what people ask:

• Shipping — processing times, rates, tracking, and delays.
• Returns — the window, who pays, and what's final sale.
• About — who operates the store and what we sell.

06 Payment & Security

Checkout is processed by our commerce platform's payment provider over an encrypted connection. We never see or store full card numbers. Checkout accepts Visa, Mastercard, Amex, Discover, Shop Pay, Apple Pay, Google Pay.